Our 100% Satisfaction Guarantee

When you order from Silo Cigars, you receive a 100% Satisfaction Guarantee. If you are not satisfied with a product you purchase, simply return it for a full refund, credit or replacement (see returns below for terms).

Non-Tobacco Products: If you are not 100% satisfied with any non-tobacco product that you purchased from Silo you may return it in original condition within 10 days of purchase for full credit or refund.

Cigars: If you are not 100% satisfied with any cigars that you purchase from Silo after you have tried one (1) you may return them within 10 days for full credit or full refund. If you try more than one (1) cigar and you decide that they are not to your liking and return them, you will receive credit or refund for the amount of cigars returned, minus shipping costs. Returns accepted only with original Cellophane Wrapper intact.


Directions for Returns: Please call our Customer Service Department for a Return Merchandise Authorization number within 3 days of receipt of your order to expedite the return(s). When returning merchandise, please repack the item carefully and return it INSURED within the prescribed time(s) above.